Frequently Asked Questions

How much will my new kitchen, bathroom, bedroom or home office cost?

We work on a wide variety of projects and are confident we offer exceptional value for money so please be honest about your budget expectations.  Our designers will carefully consider your requirements to ensure that they create a kitchen, bathroom or bedroom that works for you and your budget.

How long does a project take?

From placing your order it generally takes just six to eight weeks to complete the manufacture and the installation, depending on the complexity involved.

How will I be able to contact my project manager?

You will be given their mobile number and email address so that you can always reach them directly.

Can you carry out building works?

Should you require building services as part of the project, we can carry out a wide range of services such as wall removal, door repositioning, new ceilings, flooring, tiling, electrics, plumbing and carpentry, in fact all relevant works to complete an entire refurbishment.

Can I use my own fitters?

Of course!  If you have your own preferred installers, we’re completely flexible.

Is there a guarantee?

Once your new project is complete you can relax, safe in the knowledge that it's covered by Ream's no quibble guarantee.  All our furniture comes with a five year warranty, bedrooms come with a ten year warranty and a one year labour warranty and appliance warranties vary according to the manufacturer.  We want you to be as happy with your room in years to come as you were when we completed the project.

Who are the KBSA and TrustMark and how do they benefit me?

Ream is an original member of the KBSA which was established in 1977 to promote the highest standards of professionalism and workmanship, and to provide you with an assurance of quality.

Every project completed by us is covered by the KBSA’s unique ConsumerCare Plus scheme (insurance protection covering your deposit, advanced payments, work-in-progress and a 6-year warranty) - the highest level of protection from the KBSA.  As part of this we are able to offer the added protection of TrustMark Status - a Government-backed scheme to help you find reliable and trustworthy professional tradesmen to carry out repairs and improvements to your home.  As members we have satisfied strict criteria to join this database.

Why do you use Heppelwhite for your bedroom / home office projects?

At Ream we’ve chosen to work with Heppelwhite because they’re the market leader in the field of fitted bedrooms / home offices.  With a wide selection of styles available, each range is individually designed and beautifully made with outstanding attention to detail.  They also have a wide range of accessories and different options for ultimate personalisation of your fitted furniture.

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