Privacy Policy

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Last updated: 1st March 2018

Ream Kitchens Ltd (“us”, “we”, or “our”) uses cookies on (the “Service”). By using the Service, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are Cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

Cookies can be “persistent” or “session” cookies.

How Ream Kitchens Ltd uses cookies

When you use and access the Service, we may place a number of cookies files in your web browser.
We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioural advertising.

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

Third-party cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

What are your choices regarding cookies
If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly. You can find out more about cookies at

How users can contact us

If you have any questions about this Privacy Notice, please contact us at

Privacy Policy

1.1 This User Privacy Notice (“Privacy Notice” or “Notice”) was last updated on 1st March 2018. This Privacy Notice may vary from time to time so please check it regularly.

1.2 This Privacy Notice explains our privacy and information practices for our website, social media, provision of Wi-Fi and related services and centres (together, “Online Services”). This Notice describes the types of information collected, how that information is used and disclosed, and how you can access, modify, or delete your information.

1.3 Ream Kitchens Limited (Registration number 2874438) whose registered office is at 1-3 Manor Road, Chatham, Kent, ME4 6AE. (“we”, “us” or “our”) is the ‘data controller’ for the personal data we collect.

2 How do we collect information from you?

2.1 Through our Online Services we collect information about you when you sign up to receive our Online Services, email updates, fill out a form, complete a “contact us” form or enter a promotion. Not all of the input fields are mandatory and so provision of the information is optional, but if you provide less information this may limit your use of the Online Services or any product or service.

2.2Where we send you information electronically, we do review whether the communication has been opened and whether you have clicked on any links in the communication. This is because we want to make sure that our communications are useful for you.

2.3 If you choose to log-in to our Online Services through your own Social Media accounts, we will also have access to data that is shared from your Social Media provider. Information of what personal data is being shared should be provided to you by your Social Media provider.

2.4 We may collect information about your computer or other device, including where available your MAC address, IP address, operating system and browser type, for system administration and to analyse aggregate information. This is statistical data about browsing actions and patterns, and does not identify any individual.

2.5 We may also collect information from you automatically when you access and use our Online Services, including the time and duration of your visit, the referring URL, your Internet Protocol (IP) or MAC address, the type of device you use and its operating system. As with most websites, we also operate cookies on ours and further details can be found in the section on cookies below.

3 How do we use the information we collect?

3.1 We may use and process the information you have provided for the purposes outlined below as well as for any purposes specified at the time of collection:

a)to deal with your enquiries;

b)to pursue our business interests to tailor the Online Services so the content you see is relevant to you. For example, we may request your name, email address, phone number and postcode and some basic interests (such as room transformation type) so that we can provide you with content that we think you will be interested in;

c)to pursue our business interests to collect statistics, responses to any surveys and questionnaires, traffic patterns and related site information, including data analytics concerning traffic around our centres. For example, where we have a post code we will use this to understand where customers travel from to reach our centres. We aggregate this data so as it does not identify any individual visitors. We use it for research, analysis, testing, monitoring, risk management and administrative purposes including the optimisation of service delivery at our properties and to improve the customer experience; and

d)to send you important notices such as communications about changes to this Privacy Notice and any terms and conditions and policies of our Online Services.

3.2 If you consent, we may use your information to contact you via email SMS or social media channels about our new developments, services and any other information we think may be of interest to you.

3.3 We may also pass on or allow access to your information:to third parties to deliver a service to you, to our suppliers, contractors and professional advisors where this is necessary for them to provide services and facilities to us, for example:

  • to enable marketing agencies to generate newsletters on our behalf;
  • to put your email and preference data in a marketing database that is used to send you email marketing;
  • where we are required to do so by law, court order or other legal process;
  • where, acting in good faith, we believe disclosure is necessary to assist in the investigation or reporting of suspected illegal or other wrongful activity. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;
  • to protect and defend our rights or property;
  • to deal with any misuse of any Online Services; or
  • in order to enforce or apply our terms and conditions and other agreements with third parties.

3.3 We may disclose your personal data to our group companies and affiliates or third party data processers who may process data on our behalf to enable us to carry out our usual business practices.

4 Data Retention

4.1 We retain the information we collect for as long as necessary to provide the Online Services and any other products and services you have requested, or for other essential purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements.

5 Your rights

5.1 When you use our Online Services and provide us with your personal data you are agreeing that we may use your personal data for the purposes set out in this Privacy Notice.

5.2 You have the right to opt out of receiving any marketing information which we send you.

5.3 If our processing of personal data is based on your consent, you have the right to withdraw consent for future processing at any time by contacting us. Please note, however, that we may still be entitled to process your Personal Data if we have another legitimate reason (other than consent) for doing so;

5.4 You have the right to obtain information regarding the processing of your Personal Data and access to the Personal Data which we hold about you;

5.5As of May 25, 2018, in some circumstances, the right to receive some Personal Data in a structured, commonly used and machine-readable format and/or request that we transmit those data to a third party where this is technically feasible. Please note that this right only applies to Personal Data which you have provided to us;

5.6You have the right to request that we correct your Personal Data if it is inaccurate or incomplete;

5.7You have the right to request that we erase your Personal Data in certain circumstances. Please note that there may be circumstances where you ask us to erase your Personal Data but we are legally entitled to retain it;

5.8 As of May 25, 2018, you have the right to request that we restrict our processing of your Personal Data in certain circumstances. Again, there may be circumstances where you ask us to restrict our processing of your Personal Data but we are legally entitled to refuse that request; and

5.9 You have the right to lodge a complaint with your Data Protection Authority. In the U.K, this is the Information Commissioner’s Office.

If you wish to opt out of the marketing we sent you, please contact If you wish for further information or wish to exercise any other right, please contact